Terms and Conditions
Last updated: September 2026
1. About these Terms
These Terms and Conditions (“Terms”) apply to courses, diploma programmes, masterclasses, workshops, practical training, webinars and other educational services supplied by THE COLLEGE OF FOOT HEALTH PRACTITIONERS LIMITED (“the College”, “we”, “us” or “our”).
Our company number is 04595656 and our registered office is:
Churchfield House
36 Vicar Street
Dudley
West Midlands
England
DY2 8RG
Email: admin@collegefhp.com
Telephone: +44 121 559 0180
These Terms should be read together with the relevant course or event description, our Privacy Policy and, where applicable, our Cookie Policy.
Please read these Terms before making a booking or enrolling.
2. Your contract with us
The information provided to you before booking, including the course or event description, price, dates, duration and other material information, forms part of the basis on which you enter into the contract with us.
A contract is formed when we accept your booking or enrolment and provide confirmation.
If there is any conflict between these Terms and specific written terms provided for a particular course or programme before you book, the specific terms for that course or programme will take precedence to the extent of that conflict.
Nothing in these Terms affects your statutory rights.
3. Changes to these Terms
We may update these Terms from time to time.
Changes will normally apply to bookings made after the updated Terms are published.
For an existing booking or enrolment, we will not make a material change to your contractual rights or obligations without an appropriate reason.
We may make changes where reasonably necessary because of changes in law, regulation, awarding or accreditation requirements, health and safety requirements, or minor administrative or technical matters.
Where a material change would significantly disadvantage you, we will provide reasonable notice and, where appropriate, an alternative or the opportunity to cancel the affected service.
4. Prices and payment
Prices are stated in pounds sterling (£) unless otherwise indicated.
The price payable is the price communicated to you before the booking or enrolment is completed.
Payment must be made in full at the time of booking unless we expressly agree to an instalment or payment plan.
Where an instalment plan is agreed, the payment schedule provided to you forms part of your contract.
You are responsible for ensuring that payments are made by the agreed due dates.
If a payment becomes overdue, we may contact you and may, after providing reasonable notice, suspend access to services where it is reasonable to do so.
We may seek recovery of amounts properly due under the contract together with any reasonable recovery costs that we are legally entitled to recover.
We will not impose arbitrary or disproportionate penalties for late payment.
5. Booking confirmation
Once your booking or enrolment has been accepted, we will normally send confirmation electronically.
The confirmation may contain information including the programme or event booked, payment information, dates, joining instructions and other relevant requirements.
You are responsible for checking the confirmation and notifying us promptly if any information appears incorrect.
6. Your statutory right to cancel
If you are a consumer and enter into a contract with us online, by telephone or through another distance-selling method, you will normally have a legal right to cancel the contract within 14 days without giving a reason.
The cancellation period generally starts on the day after the contract is entered into.
To exercise this right, you must clearly inform us that you wish to cancel.
You may contact us at:
If you ask us to begin providing a service during the 14-day cancellation period and subsequently cancel before the service has been fully performed, we may be entitled to charge an amount proportionate to the service already provided.
If the service has been fully performed during the cancellation period following your express request and your acknowledgement that your right to cancel will be lost once the service has been fully performed, your statutory right to cancel that service may cease.
These provisions apply only where the statutory cancellation right exists.
7. Digital course materials
Some courses may include digital materials, recordings, documents, learning resources or other digital content.
Where digital content is supplied immediately during a statutory cancellation period, we may ask for your express consent to begin supplying it and for your acknowledgement that supplying the digital content may affect your statutory cancellation rights.
Where the law requires such consent and acknowledgement and we do not obtain them correctly, your statutory rights will not be affected.
Any copyright and usage restrictions in these Terms continue to apply to digital course materials.
8. Cancellation after the statutory cancellation period
After any applicable statutory cancellation period has expired, you may still contact us if you wish to withdraw from a course, programme or event.
Where you cancel and the College is not at fault, we may retain or charge an amount that reasonably reflects the services already provided and the losses directly resulting from your cancellation.
In determining any cancellation amount, we will take into account relevant circumstances, including costs already incurred, services already provided, costs that we are able to avoid and, where relevant, whether the place can reasonably be offered to another participant.
We will not impose a cancellation charge that is disproportionate to our reasonable loss.
Any statutory rights you may have remain unaffected.
9. Masterclasses, workshops and practical sessions
Places on masterclasses, workshops and practical training sessions may be limited.
If you fail to attend a booked session without cancelling in accordance with these Terms, we will not normally provide a refund for that session where the College was ready and able to provide the service and the place had been reserved for you.
We may, at our discretion, allow a booking to be transferred to another available date. Any transfer is subject to availability and any specific conditions communicated before the transfer is agreed.
This section does not limit any statutory cancellation, refund or other consumer rights that apply.
10. Diploma programmes and withdrawal
Diploma programmes may involve theory modules, assessments, practical training, attendance requirements and other components.
If you withdraw from a diploma programme after any statutory cancellation period has expired, any financial responsibility will be determined in accordance with section 8 of these Terms.
Withdrawal does not automatically entitle the College to retain every payment made or demand every future instalment regardless of the circumstances. Any amount retained or charged must be consistent with applicable law and our reasonable losses.
11. Cancellation or changes by the College
We may occasionally need to change a tutor, venue, timetable, teaching method or other operational aspect of a course.
We will take reasonable steps to ensure that such changes do not materially reduce the overall service you purchased.
If circumstances outside our reasonable control prevent us from delivering a session as planned, we may offer an alternative date, venue, tutor, online delivery method or other reasonable alternative.
If we cancel a course, event or service and cannot provide a reasonable alternative, you will be entitled to an appropriate refund for the service that we have not provided.
Where a material change would significantly alter the service you purchased, we will explain the options available to you.
12. Attendance
Participants are expected to attend required sessions punctually and to comply with reasonable attendance requirements.
Where attendance is required for assessment, certification or completion of a programme, failure to meet the required attendance may prevent successful completion.
Late arrival may mean that participation is unsafe or that mandatory teaching or assessment has been missed. In those circumstances, we may refuse participation in the affected session where reasonably necessary.
Any consequences of missed attendance will be proportionate to the circumstances and the requirements of the relevant course.
13. Course completion and assessment
Successful enrolment does not guarantee that a diploma, certificate, qualification or other award will be issued.
Participants must successfully complete the requirements applicable to the relevant programme.
These may include theory work, assessments, practical training, attendance requirements and other published course requirements.
Certificates, diplomas or other awards will only be issued once the relevant requirements have been successfully completed.
We will provide educational services with reasonable care and skill.
14. Completion period
Unless a different completion period is specified for the particular programme before enrolment, diploma programmes must normally be completed within 12 months from the date of enrolment.
If you believe you will be unable to complete the programme within the applicable period, you should contact us as soon as possible.
An extension may be offered where reasonably appropriate.
If an extension fee applies, the amount and conditions will be communicated to you before the extension is agreed. Any such charge will be reasonable and proportionate to the additional administration or services involved.
15. Health, safety and reasonable adjustments
Participants must comply with reasonable health and safety instructions while attending College premises, practical training or other in-person activities.
We may prevent or stop participation where we reasonably believe that continuing would present a significant health or safety risk.
You should inform us of any health, disability, accessibility or other relevant requirement where this is reasonably necessary for safe participation or where you would like us to consider reasonable adjustments.
You are not required to disclose medical information that is unrelated to your participation or support requirements.
We will handle health and other sensitive information in accordance with our Privacy Policy and applicable data protection law.
16. Conduct
Participants are expected to behave professionally and respectfully towards staff, tutors, fellow participants, patients, models and other people involved with College activities.
Serious misconduct may include threatening or abusive behaviour, harassment, discrimination, deliberate breaches of health and safety requirements, academic dishonesty, serious disruption, damage to property or conduct that creates a significant risk to other people.
Where reasonably practicable, we will investigate concerns and give the participant an opportunity to respond before taking serious disciplinary action.
We may suspend or terminate participation immediately where reasonably necessary because of serious misconduct, safeguarding concerns, health and safety risks or other serious circumstances.
Any financial consequences following termination will be reasonable, proportionate and subject to applicable consumer law. Termination does not automatically mean that every amount paid becomes non-refundable.
17. Intellectual property
Unless otherwise stated, course materials provided by the College, including manuals, presentations, worksheets, videos, recordings, diagrams, photographs, learning resources and other educational materials, are owned by or licensed to the College and are protected by intellectual property law.
Course materials are provided for your personal educational and professional reference.
You must not reproduce, publish, sell, distribute, upload, commercially exploit or use substantial parts of our materials to teach or train others without our prior written permission, except where the law permits such use.
You must not use the College’s name, logos, trade marks or branding in a way that suggests affiliation, endorsement or authorisation without permission.
Unauthorised use may result in the College taking appropriate steps to protect its intellectual property and seeking remedies available under applicable law.
18. No restriction on legitimate professional practice
Nothing in these Terms prevents a graduate from establishing or operating their own legitimate foot health practice, subject to any applicable professional, legal, insurance or regulatory requirements.
Completion of a College programme does not grant permission to reproduce College teaching materials, establish a training organisation using College intellectual property, or represent another organisation as affiliated with the College without our permission.
19. Professional responsibility
Our educational programmes are intended to provide training and education within their stated scope.
Participants and graduates remain responsible for practising within their competence and complying with any legal, professional, insurance, clinical or other requirements applicable to their activities.
We do not guarantee employment, earnings, business success, career progression or any particular commercial outcome following completion of a course.
20. Our responsibility to you
We are responsible for losses that are reasonably foreseeable and arise because we fail to comply with these Terms or fail to exercise reasonable care and skill.
We are not responsible for losses that are not caused by our breach or that were not reasonably foreseeable when the contract was entered into.
Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.
In particular, nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory consumer rights that cannot legally be excluded.
21. Consumer rights
If you are a consumer, the Consumer Rights Act 2015 gives you legal rights in relation to services supplied by us.
Among other requirements, services must be performed with reasonable care and skill.
Depending on the circumstances, statutory remedies may include repeat performance or an appropriate price reduction.
Nothing in these Terms is intended to restrict rights or remedies that cannot lawfully be excluded or limited.
22. Data protection
We process personal information in accordance with applicable UK data protection legislation.
Further information about how we collect, use, store and share personal information is available in our Privacy Policy.
Information about our use of cookies and similar technologies is available in our Cookie Policy.
23. Complaints
If you are dissatisfied with a course or service, please contact us so that we can investigate the matter.
Complaints should be sent to:
We will take reasonable steps to investigate complaints fairly and respond within an appropriate timeframe.
Making a complaint does not affect your statutory rights.
24. Governing law and jurisdiction
These Terms are governed by the law of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, nothing in these Terms deprives you of any mandatory legal protections available to you in the part of the United Kingdom in which you live.
The courts of England and Wales will have non-exclusive jurisdiction, subject to any rights you have as a consumer to bring proceedings in another appropriate UK court.
25. Contact us
Questions about these Terms should be sent to:
THE COLLEGE OF FOOT HEALTH PRACTITIONERS LIMITED
Company number: 04595656
Registered office:
Churchfield House
36 Vicar Street
Dudley
West Midlands
England
DY2 8RG
Email: admin@collegefhp.com
Telephone: +44 121 559 0180
26. Model Cancellation Form
If you have a statutory right to cancel, you may use the following form. You are not required to use this form provided that you clearly tell us that you wish to cancel.
Form link : https://www.collegefhp.com/wp-content/uploads/2026/09/College_FHP_Model_Cancellation_Form.pdf